Where is my package?

Click here to track your order. 

If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at service@hotkoko.top

Think your order might be lost or delayed in transit?

In most cases, our carrier delivers within 3-5 business days, however, we understand shipping delays are sometimes unavoidable.  Any queries related to your shipment must first be dealt with the carrier directly. 

We are required to work within our carrier's processes. If you haven't received your order within 10 business days and have already contacted the courier directly, let us know at service@hotkoko.top

My order was marked as 'delivered' but I can't find it

If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery on your behalf. 

Please note some packages may be prematurely marked as delivered. Using tracking information emailed to you, please contact the carrier to verify.

If the package still cannot be located, please contact our Customer Experience team at service@hotkoko.top or connect with a live chat agent. We'll try our best to support you to locate your package. 
Note: Lost packages must be reported within 14 days of marked delivery date.